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Gift vouchers are valid for all BOOKINGS taken up to 12 months from date of issue. Bookings must be confirmed by email only. PLEASE NOTE: The wedding or event is not required to take place within this period. There are no restrictions on the wedding or event date. Vouchers not used within this 12-month period will thereafter be null and void with no entitlement to refund or exchange. It is not possible to extend voucher validity beyond the stated 12-month validity period.
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The minimum voucher value is £20 increasing in £5 increments.
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Gift vouchers can be redeemed against all products and services at Dreamcatcher Events only.
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Gift vouchers cannot be redeemed for cash, returned for a refund, have their balances consolidated to a new voucher or be replaced after expiry and are not legal tender, account cards, credit or debit cards or securities.
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If your purchase exceeds the value of the gift voucher, the balance must be paid by cash or bank transfer.
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If you no longer require any products or services you have booked using a gift voucher, the balance will be credited to you as a credit note and is to be redeemed against alternative products and/or services. This does not apply to the design & printing of stationery and/or favours. No credit will be given once design work has been commenced. Dreamcatcher Events do not accept returns of personalised items.
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Gift vouchers cannot be replaced if lost or stolen. If you suspect an unauthorised activity, immediately report this to Dreamcatcher Events at 07495230382 or email contact@dreamcatcherevents.co.uk providing all details including proof of purchase, gift voucher number and a photo ID for verification purposes.
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Dreamcatcher Events reserve the right to cancel a gift voucher if we deem such action necessary. If so, we may either provide a replacement gift voucher of equivalent value unless we suspect fraud in relation to a gift voucher. The gift voucher remains our property.
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Where vouchers are dispatched by email or post, if delivery addresses are not entered correctly Dreamcatcher Events cannot be held accountable for lost or undelivered vouchers.
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If you have selected email delivery for your voucher and have not yet received it, please check your junk or spam folder before contacting us.
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Dreamcatcher Events reserve the right to amend these terms & conditions without prior notice.
