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Gift Voucher Enquiry

Thank you for your enquiry. Unfortunately, we are unable to process online payments at this time. Please fill in your details below and we will be in touch shortly. If you haven't heard from us within two days, please check your junk/spam folder before contacting us. 

GIFT VOUCHER TERMS & CONDITIONS

  • Gift vouchers are valid for all BOOKINGS taken up to 12 months from date of issue. Bookings must be confirmed by email only. PLEASE NOTE: The wedding or event is not required to take place within this period. There are no restrictions on the wedding or event date. Vouchers not used within this 12-month period will thereafter be null and void with no entitlement to refund or exchange. It is not possible to extend voucher validity beyond the stated 12-month validity period. 

  • The minimum voucher value is £20 increasing in £5 increments.

  • Gift vouchers can be redeemed against all products and services at Dreamcatcher Events only.

  • Gift vouchers cannot be redeemed for cash, returned for a refund, have their balances consolidated to a new voucher or be replaced after expiry and are not legal tender, account cards, credit or debit cards or securities.

  • If your purchase exceeds the value of the gift voucher, the balance must be paid by cash or bank transfer.

  • If you no longer require any products or services you have booked using a gift voucher, the balance will be credited to you as a credit note and is to be redeemed against alternative products and/or services. This does not apply to the design & printing of stationery and/or favours. No credit will be given once design work has been commenced. Dreamcatcher Events do not accept returns of personalised items.

  • Gift vouchers cannot be replaced if lost or stolen. If you suspect an unauthorised activity, immediately report this to Dreamcatcher Events at  07495230382 or email contact@dreamcatcherevents.co.uk providing all details including proof of purchase, gift voucher number and a photo ID for verification purposes.

  • Dreamcatcher Events reserve the right to cancel a gift voucher if we deem such action necessary. If so, we may either provide a replacement gift voucher of equivalent value unless we suspect fraud in relation to a gift voucher. The gift voucher remains our property.

  • Where vouchers are dispatched by email or post, if delivery addresses are not entered correctly Dreamcatcher Events cannot be held accountable for lost or undelivered vouchers.

  • If you have selected email delivery for your voucher and have not yet received it, please check your junk or spam folder before contacting us.

  • Dreamcatcher Events reserve the right to amend these terms & conditions without prior notice.

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